Overview
A leading shipping company in India, operating over 40 vessels globally, faced a significant challenge: managing thousands of pages of operational and compliance documents. These included Integrated Management System (IMS) manuals, Safety Management System (SMS) procedures, and company-issued circulars.
Manual access to these documents was time-consuming, inconsistent, and not scalable across the global fleet. On average, teams spent 10–15 minutes locating relevant information for audits, incident responses, or routine tasks, impacting response time and increasing risk.
To streamline access and improve operational efficiency, the company partnered with Yodaplus to implement GenRPT, a generative AI-based document intelligence platform tailored to maritime needs.
Problem Statement
The client was struggling with:
Slow Access to Critical Information:
Crew and office staff spent up to 15 minutes per query searching static PDFs or folders.
Large and Complex Documentation:
Teams had to manually sift through over 3,000 pages of SOPs and compliance documents, slowing down their ability to find accurate, up-to-date answers.
Delays in Incident Response and Audit Readiness:
Manual lookup slowed down compliance verification and created friction during inspections.
Inconsistent SOP Adherence:
Difficulty in locating up-to-date procedures led to variation in process execution across ships.
Our Solution
Yodaplus deployed a customized instance of GenRPT, optimized for maritime documentation and daily shipboard workflows. Key features included:
Smart Document Repository
Uploaded and indexed thousands of pages from IMS, SMS, and internal circulars.
Natural Language Search
Crew and staff could query documents using plain English instead of keywords or codes.
Cited Responses with Highlights
Answers were linked to source documents with page numbers and highlighted text for instant reference.
Role-Based Access Control
Sensitive documents were protected with user-specific permissions.
Feedback Loop for Continuous Learning
The built-in rating system helped improve answer quality based on user inputs.
Microsoft Teams Integration
Enabled seamless access for both onboard crews and shore-based teams.
Solution Outcomes
- 1
85%+ Reduction in Query Time:
Search time dropped from 10–15 minutes to under 1 minute per query.
- 2
14,000+ Hours Saved Annually:
Averaging 360 hours saved per ship, totaling over 14,000 hours across 40+ vessels.
- 3
90% Answer Accuracy:
Based on over 2,000 user feedback entries, GenRPT achieved an average rating of 3.6 out of 4, reflecting high accuracy and reliability of responses.
- 4
Fleetwide Adoption:
GenRPT is now used daily by crews, office staff, and audit teams across all vessels.
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